tjbd Privacy Policy — Your Information Is Completely Protected
This policy contains a full description of how your personal information is collected, stored, and used on the tjbd platform.
This privacy policy applies to the tjbd website (tjbd.cam) and all related services. By using the site, you are considered to have agreed to the terms of this policy. Please read it carefully.
Section 1: Introduction and Scope
Introduction
tjbd is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy ("Policy") explains how tjbd collects, uses, discloses, and safeguards your information.
Scope
This policy applies to the tjbd website, mobile version, and all related digital services. It is in effect whenever you register on our site, log in, play games, place bets, make financial transactions, or contact customer support.
If you do not agree with this privacy policy, please refrain from using our services.
Section 2: Information We Collect
Information You Provide
The information you provide directly to us includes:
- Name, date of birth, and national identity number (for age verification)
- Email address and mobile number
- Residential address
- Preferred language and time zone
- Payment information for deposits and withdrawals (bKash, Nagad, Rocket, bank account)
- Messages and complaints sent to customer support
Automatically Collected Information
The following information may be collected automatically while you use our site:
- IP address and Device ID
- Browser type and version
- Operating system
- List of pages visited and time spent
- Session time and date
- Referral URL (where you came from before reaching our site)
- Gameplay logs — bet amounts, win and loss records
Identity Verification Documents
To comply with applicable regulations and prevent financial fraud, tjbd may request copies of a government-issued ID, utility bill, or bank statement to verify your identity and address. These documents are stored securely on encrypted servers.
Section 3: Purpose of Data Use
Providing Core Services
tjbd uses your information for the following purposes:
- Creating and managing your account
- Verifying login identity and ensuring account security
- Processing deposits and withdrawals
- Providing access to games and betting
- Informing you about bonuses and promotions
- Managing the VIP program
Security and Legal Compliance
Your information is also used to:
- Prevent illegal activity, fraud, and money laundering
- Verify age to confirm that only users 21 and over are playing
- Apply responsible gaming guidelines
- Provide required information in response to requests from legal authorities
Improving the Customer Experience
We analyze your usage patterns to improve service quality. This includes identifying technical issues on the site, testing new features, and recommending games based on your preferences.
Section 4: Data Storage and Security
SSL Encryption
All data transmitted on the tjbd platform is protected with 256-bit SSL/TLS encryption technology. This prevents any third party from gaining unauthorized access to your personal or financial information.
Server Security
Your data is stored in secure data centers with both physical and digital layers of protection. We conduct regular security audits and follow the latest technical security practices.
Data Retention Period
We may retain your information for as long as your account is active and for as long as required after account closure to meet applicable legal obligations. Financial transaction records are generally kept for an extended period. Unnecessary data is securely deleted after the designated period.
Section 5: Sharing Information with Third Parties
When tjbd Shares Information
tjbd does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following situations:
- Payment Processors: with bKash, Nagad, Rocket, and banking partners to complete transactions
- Service Providers: with partners who maintain hosting, cybersecurity, and technology infrastructure
- Legal Authorities: in response to a lawful order from a government agency or court
- Fraud Prevention: with authorized verification services
Third-Party Obligations
All third parties with whom we share information are bound by confidentiality agreements and may only use that information for the specific purpose it was shared. They may not transfer your information to any other party or use it for their own commercial purposes.
Section 6: Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. tjbd uses cookies for the following reasons:
- Essential Cookies: maintaining login sessions and ensuring security
- Functionality Cookies: remembering language preferences and other settings
- Analytics Cookies: monitoring site usage to improve services
Managing Cookies
You can disable cookies by changing your browser settings. Keep in mind that disabling certain cookies may affect the core functionality of the site and may cause issues with login or payment processes.
Section 7: Your Rights
Right to Access and Correct Information
You have the following rights:
- Right of Access: You have the right to know what information we hold about you
- Right to Rectification: You may request that any errors in your information be corrected
- Right to Erasure: In certain circumstances, you may request that your information be deleted
- Right to Object to Processing: You may object to your information being used for specific purposes
- Right to Data Portability: You may request a readable copy of your data
How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our customer support team. We will process your request within a reasonable time. However, due to legal obligations, it may not be possible to fully delete some information.
Section 8: Account Closure and Data Deletion
Account Closure Process
You may request to close your tjbd account at any time through our customer support. Before closing the account, we will confirm that:
- There is no remaining balance in your wallet or that a withdrawal has been completed
- There are no active bets or incomplete transactions
- Identity verification has been completed
Information After Account Closure
Even after an account is closed, certain information may be retained for a defined period to meet applicable legal and regulatory obligations. This information will be used only for compliance purposes and will not be used for any commercial purpose.
Section 9: Protection of Children's Privacy
Restriction for Users Under 21
tjbd services are intended only for users aged 21 and over. We do not intentionally collect any information from minors. If a person creates an account by providing false information about their age, that account and all associated information will be immediately cancelled and deleted.
We use effective age verification methods and take immediate action when the registration of a minor is detected.
Section 10: Policy Changes
Right to Make Changes
tjbd reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify you by email or through a notice on the site.
Continued Use After Changes
If you continue to use tjbd services after a policy change, you will be considered to have agreed to the updated policy. If you do not agree with the revised policy, please stop using the services and request that your account be closed.
The date of each update will be shown at the top of this page as "Last Updated".
Section 11: Contact Us
Privacy-Related Questions or Concerns
If you have any questions, comments, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- 24/7 Live Chat: contact us directly from any page on the site
Our privacy team typically tries to respond to your request within business days. Complex requests may take additional time, but we will always keep you informed about the progress.
To stay connected with us, read our About Us page or find answers to common questions in the FAQ section. For responsible gameplay, see our Responsible Gaming guidelines.